Concierge Psychiatric Care That Puts You First

At Seagrass Integrated Mental Health, we use a concierge, self-pay model to provide thoughtful, individualized psychiatric care in Wilmington and Jacksonville, NC. This approach allows us to prioritize your time, your story, and your goals — in a way that is simply not possible within traditional insurance-based systems. Here you are never a chart number, a billing code, or a 15-minute slot. You are a whole person, and your care reflects that.

This page is designed to explain what concierge, self-pay mental health care means, why we have chosen this model, and how it may—or may not—be the right fit for you.

What Is Concierge Mental Health Care?

Concierge mental health care is a model in which patients pay directly for services rather than relying on insurance reimbursement. This allows your provider to focus entirely on delivering care that is personalized, unrushed, and genuinely responsive to your individual needs.

In a concierge setting, appointment length, follow-up frequency, and treatment planning are guided by clinical judgment and your personal goals — not by insurance requirements, billing limitations, or arbitrary visit caps.

Why We Choose This Model

Over the past several years, insurance-based mental health care has become increasingly complex. Prior authorizations, restricted visit lengths, limited coverage, and frequent policy changes routinely interfere with timely and consistent care.

The administrative demands of insurance participation reduce the time available for direct patient care and limit clinical flexibility. By operating as a self-pay concierge practice, Seagrass Integrated Mental Health is free to focus entirely on what matters — your evaluation, your treatment, and your follow-up — rather than documentation designed primarily for reimbursement.

This is not a decision we made for convenience. It is a decision we made for you.

What Concierge Care Looks Like in Practice

At Seagrass, concierge care is less about a specific set of features and more about how care is delivered day to day. We intentionally maintain a smaller patient panel so we can be present, responsive, and genuinely thoughtful in every clinical interaction.

In practice this means:

Longer initial evaluations that focus on understanding your full history, circumstances, and goals — not just your chief complaint
Flexible follow-up scheduling based on what you actually need clinically, not on what an insurance plan allows
Thoughtful medication adjustments with appropriate monitoring and real communication between visits
Fewer rushed decisions and far greater opportunity for collaboration and shared decision-making
Continuity of care without disruptions caused by insurance network changes or prior authorization denials
A provider who knows you — not just your diagnosis

When something feels off, you do not have to wait weeks for it to be acknowledged. Care is collaborative, unhurried, and adjusted based on what you actually need — not what a system dictates.

Ketamine Therapy Within a Concierge Model

As part of our concierge approach, Seagrass Integrated Mental Health offers IV and IM ketamine therapy for patients with treatment-resistant depression, PTSD, anxiety, bipolar depression, OCD, and chronic pain.

Ketamine therapy at Seagrass is not a standalone procedure. It is integrated into a comprehensive, personalized treatment plan with full psychiatric oversight, thorough preparation, and dedicated follow-up support at every step. Your ketamine provider is your psychiatric provider — someone who already knows your history, your medications, your goals, and your story.

This level of integration is rare. It is only possible within a concierge model where your provider truly knows you — and it makes a meaningful clinical difference in your outcomes.

Continuity of Care

Insurance coverage and provider networks can change unexpectedly, sometimes resulting in gaps in care or the need to start over with a new provider at the worst possible time.

A concierge self-pay model offers something insurance simply cannot guarantee — continuity. You maintain an ongoing therapeutic relationship with the same provider, through medication changes, life transitions, and difficult seasons, without interruption due to insurance-related disruptions.

For many patients, this continuity is not a luxury. It is a clinical necessity.

Is Concierge Care Right for You?

Concierge mental health care is not the right fit for every individual, and we believe in being honest about that. Some patients prefer or require in-network care, and others may need to prioritize cost above other considerations.

If cost is a concern, we encourage you to consider the following. A concierge visit with a provider who truly knows you, responds promptly when something changes, and adjusts your treatment thoughtfully may ultimately require fewer appointments, fewer medication trials, and less time in crisis than a fragmented insurance-based experience.

We are also transparent about our fees upfront, provide superbills for patients who wish to seek out-of-network reimbursement, and will never schedule unnecessary appointments to pad a calendar.

If you are unsure whether this model is right for you, we welcome that conversation. Schedule a free 15-minute consultation and we will be honest with you about whether Seagrass is the right fit.

Our Fees

We believe you should always know what you are paying before you commit to anything.

Initial psychiatric evaluation: $275

Standard follow-up visit (30 minutes): $125

IV Ketamine infusion: $350 per session (all-inclusive)

IM Ketamine injection: $275 per session (all-inclusive)

Ketamine consultation: included with evaluation

We provide superbills after each visit for patients who wish to submit to their insurance for possible out-of-network reimbursement. We do not bill insurance directly and are not currently accepting new insurance-based patients.

🎖️ 25% discount for active duty military, veterans with DD-214, and first responders with badge — applied to all services.

Serving Wilmington and Jacksonville, NC

Seagrass Integrated Mental Health offers in-person concierge psychiatric care at two locations:

📍 Wilmington: 313 Walnut Street Suite 18, Wilmington NC 28401 Monday through Thursday for in-person appointments

📍 Jacksonville: 618 B Court Street, Jacksonville NC 28540

Serving the Camp Lejeune military community and surrounding areas

Telehealth appointments available Monday through Thursday and select evenings for patients throughout North Carolina.

Ready to Get Started?

If you are ready for psychiatric care that is truly personal — or if you simply want to ask a few questions before deciding — we would love to hear from you.
📞 Call or text: (910) 668-0268
✉️ Email: hello@seagrassintegrated.com
Or schedule your free 15-minute consultation below. No obligation — just an honest conversation about whether Seagrass Integrated Mental Health is the right fit for you.